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24x7 hosting support for your customers is a requirement now - and we can help you with this.
Fast help for hosting support as well as pre-sales for your customer on a click!
An efficient email response service is crucial to any company's brand building and growth.
Various plans which includes hosting tech support as well as sales support.
Support Facility Specials
Semi Dedicated StaffThis will be a team of support technicians, with a project leader who will manage this team and they will be working 24/7 for your company. No holidays, even if it is Diwali ( Indian festival ) or Christmas or any national holiday in any country - we're here to provide support for your esteemed company.
Level 1 Support |
Level 2 Support |
| $800/mo | $1400/mo |
In this plan we will do unlimited ticket support. Unlimited live chat can be included under this plan on your request. IM with staff 24/7.
You can email us at info [at] supportfacility [dot] com. Or use the llive chat facility and ask for sales department.
Support Facility - Per server special
Number of servers |
Per month |
| 1 (one) | 5 (five) |
| $150 | $500 |
Unlimited ticket support We will use your help desk for support Escalate tickets to proper departments Basic server administration Server tweaks Apache IIS Mail servers Database servers Other services Firewall installation Configurations in firewall Block brute force attacks Acknowledge your clients on tickets quickly. Gather information from clients to get issue resolved quickly. Human server monitoring. Restart services. Fix issues related to server services Contact DC for server reboots. For hardware issues if any. Greet clients with your company name. Guide them on your website. Communicate with clients friendly.**Note: Sales department is not available 24/7 (In case if sales representative is not available you can leave your contact details to the representative available) and we will get back to you.
Desirable for small business web hosting, VPS owners who need to provide helpdesk support.
Worthy for web hosting business owners who need to provide 24x7 helpdesk and live chat support.
Devoted just for your business, and outmatch in web hosting industry. Available in 8 hours, 16 hours and 24 hours shifts.
Contribute to the progress of your company by handling sales tickets and live chat.
2Checkout.com is an authorized retailer for SupportFacility.Com
