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	<title>Support facility</title>
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			<item>
		<title>Suhosin error on subdomain</title>
		<link>http://supportfacility.com/blog/general/suhosin-error-on-subdomain/</link>
		<comments>http://supportfacility.com/blog/general/suhosin-error-on-subdomain/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 12:26:12 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://supportfacility.com/blog/?p=134</guid>
		<description><![CDATA[On a cPanel server, we were asked to install vbulletin on a subdomain and while doing so we came across errors which were not allowing us to install it. The errors were as below:
ERRORS :
[Wed Aug 11 13:58:17 2010] [error] [client 89.165.120.238] /usr/bin/php:

symbol lookup error:

/usr/local/lib/php/extensions/no-debug-non-zts-20060613/suhosin.so:

undefined symbol: zend_atol, referer:

http://forum.mydomain.com/install/install.php?step=2

[Wed Aug 11 13:58:17 2010] [error] [client 89.165.120.238] [...]]]></description>
			<content:encoded><![CDATA[<p>On a <a title="Outsource cPanel support" href="http://www.supportfacility.com/hosting-support-facility-control-panel.php" target="_blank">cPanel</a> server, we were asked to install vbulletin on a subdomain and while doing so we came across errors which were not allowing us to install it. The errors were as below:</p>
<p>ERRORS :</p>
<pre><code>[Wed Aug 11 13:58:17 2010] [error] [client 89.165.120.238] /usr/bin/php:

symbol lookup error:

/usr/local/lib/php/extensions/no-debug-non-zts-20060613/suhosin.so:

undefined symbol: zend_atol, referer:

http://forum.mydomain.com/install/install.php?step=2

[Wed Aug 11 13:58:17 2010] [error] [client 89.165.120.238] Premature end of script headers: install.php, referer:

http://forum.mydomain.com/install/install.php?step=2</code></pre>
<p>To get this issue fixed, you can do the below steps:</p>
<p>It seems that Suhosin breaks the application. So need to disable the Suhosin for this domain. You can disable the suhosin by creating a php.ini file at /home/username/public_html/php.ini with the following code.</p>
<p>suhosin.simulation = On</p>
<p>If you are still getting same error then you need to create same php.ini file with same code (suhosin.simulation = On) at each directories. In this case at these paths also /home/username/public_html/php.ini, /home/username/public_html/forum/php.ini and /home/username/public_html/install/php.ini</p>
<p><strong>This article is released by <a title="Outsource web hosting support" href="http://www.supportfacility.com/" target="_blank">SupportFacility.Com</a> — the leaders in providing outsourced technical support, <a title="Outsource live chat support" href="../../hosting-support-facility-live-chat-support.php" target="_blank">live chat support</a> &amp; <a title="Outsource ticket support" href="../../hosting-support-facility-help-desk-support" target="_blank">help desk support</a> for web hosts. Interested ? Opt for a <a title="Free web hosting support" href="../../hosting-support-facility-riskfree-trial.php" target="_blank">trial</a> now.</strong></p>
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		<title>Plesk &#8211; Error: Unable to remove client: mailmng failed: Some errors occured.</title>
		<link>http://supportfacility.com/blog/general/plesk-error-unable-to-remove-client-mailmng-failed-some-errors-occured/</link>
		<comments>http://supportfacility.com/blog/general/plesk-error-unable-to-remove-client-mailmng-failed-some-errors-occured/#comments</comments>
		<pubDate>Sat, 07 Aug 2010 10:10:17 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://supportfacility.com/blog/?p=119</guid>
		<description><![CDATA[On a plesk dedicated server while removing a client we were facing problems, we were getting the error:
Error: Unable to remove client: mailmng failed: Some errors occured. See log for details
Couldn&#8217;t find anything specific in the logs.
Solution:
Stop mail service by the below command:
root# /usr/local/psa/admin/sbin/mailmng --stop-service
Find all corrupted mail headers using the following command. For example:
root# [...]]]></description>
			<content:encoded><![CDATA[<p>On a plesk dedicated server while removing a client we were facing problems, we were getting the error:</p>
<pre><code>Error: Unable to remove client: mailmng failed: Some errors occured. See log for details</code></pre>
<p>Couldn&#8217;t find anything specific in the logs.</p>
<p>Solution:</p>
<p>Stop mail service by the below command:</p>
<pre><code>root# /usr/local/psa/admin/sbin/mailmng --stop-service</code></pre>
<p>Find all corrupted mail headers using the following command. For example:</p>
<pre><code>root# find /usr/local/psa/handlers/before-* -type f | while read h ; do [ ! -d /usr/local/psa/handlers/info/$(basename $h) ] &amp;&amp; echo $h  ; done</code></pre>
<p>Delete the file you have got in the output of the above command:</p>
<pre><code>rm -f /usr/local/psa/handlers/before-local/recipient/email@somedomain1.com/11-spam-asdDemCa</code></pre>
<p>Run utility mchk to recreate mail handlers by the below command:</p>
<pre><code>root# /usr/local/psa/admin/sbin/mchk --with-spam</code></pre>
<p>Then, Start the mail service after the reconfiguration is completed by the below command.</p>
<pre><code>root# /usr/local/psa/admin/sbin/mailmng --start-service</code></pre>
<p>This should fix the problem that you&#8217;re facing, if for some reason this doesn&#8217;t work for you backup the handlers directory.</p>
<pre><code>root# mkdir /root/back
root# cp -a /usr/local/psa/handlers/before-* /root/back/
root# cp -a /usr/local/psa/handlers/info /root/back/</code></pre>
<p>Then, delete all the email handlers:</p>
<pre><code>root# rm -rf /usr/local/psa/handlers/before-*/*
root# rm -rf /usr/local/psa/handlers/info/*</code></pre>
<p>Run utility mchk to recreate mail handlers by the below command:</p>
<pre><code>root# /usr/local/psa/admin/sbin/mchk --with-spam</code></pre>
<p>Then, Start the mail service after the reconfiguration is completed by the below command.</p>
<pre><code>root# /usr/local/psa/admin/sbin/mailmng --start-service</code></pre>
<p>This should surely fix the problems.</p>
<p><strong>This article is released by <a href="http://www.supportfacility.com/" target="_blank">SupportFacility.Com</a> — the leaders in providing outsourced technical support, live chat     support &amp; help desk support for web hosts. Interested ? Opt for a <a href="../hosting-support-facility-riskfree-trial.php" target="_blank">trial</a> now.</strong></p>
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		</item>
		<item>
		<title>Mailman problem on cPanel dedicated server</title>
		<link>http://supportfacility.com/blog/cpanel/mailman-problem-on-cpanel-dedicated-server/</link>
		<comments>http://supportfacility.com/blog/cpanel/mailman-problem-on-cpanel-dedicated-server/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 11:44:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[cPanel]]></category>

		<guid isPermaLink="false">http://supportfacility.com/blog/?p=114</guid>
		<description><![CDATA[While installing or modifying mailinglist on cPanel server if you get the following error:
Bug in Mailman version 2.1.11

We're sorry, we hit a bug!
If you would like to help us identify the problem, please email a copy
of this page to the webmaster for this site with a description of what
happened. Thanks!
To get this fixed, you can [...]]]></description>
			<content:encoded><![CDATA[<p>While installing or modifying mailinglist on cPanel server if you get the following error:</p>
<pre><code>Bug in Mailman version 2.1.11

We're sorry, we hit a bug!
If you would like to help us identify the problem, please email a copy
of this page to the webmaster for this site with a description of what
happened. Thanks!</code></pre>
<p>To get this fixed, you can execute following command :</p>
<pre>root# chmod 02775 -R /usr/local/cpanel/3rdparty/mailman/</pre>
<p>That&#8217;s it!</p>
<p><strong>This article is released by <a href="http://www.supportfacility.com/" target="_blank">SupportFacility.Com</a> — the leaders in providing outsourced technical support, live chat    support &amp; help desk support for web hosts. Interested ? Opt for a <a href="../../hosting-support-facility-riskfree-trial.php" target="_blank">trial</a> now.</strong></p>
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		<item>
		<title>Webmin is not working on a dedicated cPanel server</title>
		<link>http://supportfacility.com/blog/general/webmin-is-not-working-on-a-dedicated-cpanel-server/</link>
		<comments>http://supportfacility.com/blog/general/webmin-is-not-working-on-a-dedicated-cpanel-server/#comments</comments>
		<pubDate>Thu, 22 Apr 2010 13:13:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://supportfacility.com/blog/?p=109</guid>
		<description><![CDATA[Problem:
When we logged in the webmin with the admin user , none of the control panel components were displayed even after reinstalling the webmin control panel.
Solution :
What we did is reinstalled the package. But before reinstalling the webmin control panel we must need to kill previously running webmin processes. Then after give it a chance to [...]]]></description>
			<content:encoded><![CDATA[<p>Problem:<br />
When we logged in the webmin with the admin user , none of the control panel components were displayed even after reinstalling the webmin control panel.</p>
<p>Solution :<br />
What we did is reinstalled the package. But before reinstalling the webmin control panel we must need to kill previously running webmin processes. Then after give it a chance to reinstall the control panel package. It worked for me.</p>
<p>Hope this helps you.</p>
<p><strong>This article is released by <a href="http://www.supportfacility.com/" target="_blank">SupportFacility.Com</a> — the leaders in providing outsourced technical support, live chat   support &amp; help desk support for web hosts. Interested ? Opt for a <a href="../../hosting-support-facility-riskfree-trial.php" target="_blank">trial</a> now.</strong></p>
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When we logged in the webmin with the admin user , none of the control panel components were displayed even after reinstalling the webmin control panel.

Solution :
What we did is reinstalled the package. But before reinstalling the webm[..] - http://supportfacility.com/blog/general/webmin-is-not-working-on-a-dedicated-cpanel-server/" target="_blank" rel="nofollow" title="Array">Array</a></li><li class="damn-sexy-scriptstyle"><a href="http://scriptandstyle.com/submit?url=http://supportfacility.com/blog/general/webmin-is-not-working-on-a-dedicated-cpanel-server/&amp;title=Webmin+is+not+working+on+a+dedicated+cPanel+server" target="_blank" rel="nofollow" title="Array">Array</a></li><li class="damn-sexy-blinklist"><a href="http://www.blinklist.com/index.php?Action=Blink/addblink.php&amp;Url=http://supportfacility.com/blog/general/webmin-is-not-working-on-a-dedicated-cpanel-server/&amp;Title=Webmin+is+not+working+on+a+dedicated+cPanel+server" target="_blank" rel="nofollow" title="Array">Array</a></li><li class="damn-sexy-delicious"><a 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		<item>
		<title>SSH failed &#8211; PRNG is not seeded</title>
		<link>http://supportfacility.com/blog/general/ssh-failed-prng-is-not-seeded/</link>
		<comments>http://supportfacility.com/blog/general/ssh-failed-prng-is-not-seeded/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 23:35:13 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://supportfacility.com/blog/?p=107</guid>
		<description><![CDATA[On a linux based VPS, a client rebooted their system and could not get the SSH of their VPS. As this is a VPS, we entered to their VPS from the hardware node and tried to restart SSH but got the below errors:
root@localhost:/# /etc/init.d/ssh restart
PRNG is not seeded
After investigation we found that the /dev/urandom was [...]]]></description>
			<content:encoded><![CDATA[<p>On a linux based VPS, a client rebooted their system and could not get the SSH of their VPS. As this is a VPS, we entered to their VPS from the hardware node and tried to restart SSH but got the below errors:</p>
<pre><code>root@localhost:/# /etc/init.d/ssh restart
PRNG is not seeded</code></pre>
<p>After investigation we found that the /dev/urandom was not there on the VPS.</p>
<pre><code>root@localhost:/dev# ls -al /dev/random
crw-r--r-- 1 root root 1, 8 Mar  2 19:28 /dev/random

root@localhost:/dev# ls -al /dev/urandom
ls: cannot access /dev/urandom: No such file or directory</code></pre>
<p>By the below command, we created it and restarted SSH</p>
<pre><code>root@localhost:/dev# mknod /dev/urandom c 1 9</code></pre>
<pre><code>root@localhost:/dev# /etc/init.d/ssh  restart
* Restarting OpenBSD Secure Shell server sshd
...done.</code></pre>
<p>All is perfect now!</p>
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		<item>
		<title>IonCube error on 64 bit server</title>
		<link>http://supportfacility.com/blog/php/ioncube-error-on-64-bit-server/</link>
		<comments>http://supportfacility.com/blog/php/ioncube-error-on-64-bit-server/#comments</comments>
		<pubDate>Fri, 22 Jan 2010 10:02:29 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[PHP]]></category>

		<guid isPermaLink="false">http://supportfacility.com/blog/?p=105</guid>
		<description><![CDATA[On a 64 bit dedicated server we came accross an error:
[root@server ~]# php -v
Failed loading /usr/local/ioncube/ioncube_loader_lin_5.2.so:
/usr/local/ioncube/ioncube_loader_lin_5.2.so: wrong ELF class: ELFCLASS32
If you come across such issue it seems that you have installed the wrong version of the IonCube Loader. For 64 bit remember to use the path /usr/lib64/php/modules/ioncube
I hope this helps you!
ArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArray]]></description>
			<content:encoded><![CDATA[<p>On a 64 bit dedicated server we came accross an error:</p>
<pre><code>[root@server ~]# php -v
Failed loading /usr/local/ioncube/ioncube_loader_lin_5.2.so:
/usr/local/ioncube/ioncube_loader_lin_5.2.so: wrong ELF class: ELFCLASS32</code></pre>
<p>If you come across such issue it seems that you have installed the wrong version of the IonCube Loader. For 64 bit remember to use the path /usr/lib64/php/modules/ioncube</p>
<p>I hope this helps you!</p>
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[root@server ~]# php -v
Failed loading /usr/local/ioncube/ioncube_loader_lin_5.2.so:
/usr/local/ioncube/ioncube_loader_lin_5.2.so: wrong ELF class: ELFCLASS32
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		<title>Delete an IP address from linux cPanel dedicated server</title>
		<link>http://supportfacility.com/blog/cpanel/delete-an-ip-address-from-linux-cpanel-dedicated-server/</link>
		<comments>http://supportfacility.com/blog/cpanel/delete-an-ip-address-from-linux-cpanel-dedicated-server/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 17:37:48 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[cPanel]]></category>

		<guid isPermaLink="false">http://supportfacility.com/blog/?p=102</guid>
		<description><![CDATA[Normally, to delete an IP from a cPanel server you can login to WHM and remove the IP using the function “Show or delete current IP address” under “IP functions” or use linux command.
For some reason we were having problems with the datacenter and we were asked to remove the IP using KVM. In this [...]]]></description>
			<content:encoded><![CDATA[<p>Normally, to delete an IP from a cPanel server you can login to <a href="http://supportfacility.com/blog/cpanel/domain-not-showing-in-cpanel-whm-list-accounts/">WHM</a> and remove the IP using the function “<em>Show or delete current IP address</em>” under “<em>IP functions</em>” or use linux command.</p>
<p>For some reason we were having problems with the datacenter and we were asked to remove the IP using KVM. In this case, we entered the KVM and checked the if the IP was listed on the server by using ifconfig – we found that the IP was listed there. To remove the IP edit the file.</p>
<pre><code>root@server# nano /etc/ips</code></pre>
<p>and now remove the line of the IP and then restart the <em>ipaliases</em> service by the command</p>
<pre><code>root@server# service ipaliases restart</code></pre>
<p>It will show failed, you can ignore those warnings. And you can recheck if the IP has gone by using the command ifconfig. You’ll see the IP is not seen in the ifconfig output. Now, you can ask the datacenter to get the server online and then if you check from the WHM you will see that the IP is not available there.</p>
<p>That’s it!</p>
<p><strong>This article is released by <a href="http://www.supportfacility.com/" target="_blank">SupportFacility.Com</a> — the leaders in providing outsourced technical support, live chat support &amp; help desk support for web hosts. Interested ? Opt for a <a href="../../hosting-support-facility-riskfree-trial.php" target="_blank">trial</a> now.</strong></p>
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		</item>
		<item>
		<title>Wordpress blog upgrade</title>
		<link>http://supportfacility.com/blog/general/wordpress-blog-upgrade/</link>
		<comments>http://supportfacility.com/blog/general/wordpress-blog-upgrade/#comments</comments>
		<pubDate>Tue, 17 Nov 2009 13:24:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://supportfacility.com/blog/?p=100</guid>
		<description><![CDATA[If you&#8217;re looking to upgrade your Wordpress blog, please check this URL.
This article is released by SupportFacility.Com — the leaders in providing outsourced technical support, live chat support &#38; help desk support for web hosts. Interested ? Opt for a trial now.
ArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArrayArray]]></description>
			<content:encoded><![CDATA[<p>If you&#8217;re looking to upgrade your Wordpress blog, please check <a href="http://codex.wordpress.org/Upgrading_WordPress_Extended">this</a> URL.</p>
<p><strong>This article is released by <a href="http://www.supportfacility.com/" target="_blank">SupportFacility.Com</a> — the leaders in providing outsourced technical support, live chat support &amp; help desk support for web hosts. Interested ? Opt for a <a href="../../hosting-support-facility-riskfree-trial.php" target="_blank">trial</a> now.</strong></p>
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		<item>
		<title>Quota issue related to statistics log on plesk dedicated server</title>
		<link>http://supportfacility.com/blog/general/quota-issue-related-to-statistics-log-on-plesk-dedicated-server/</link>
		<comments>http://supportfacility.com/blog/general/quota-issue-related-to-statistics-log-on-plesk-dedicated-server/#comments</comments>
		<pubDate>Sat, 31 Oct 2009 13:42:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://supportfacility.com/blog/?p=99</guid>
		<description><![CDATA[While working on a quota issue for a domain on a plesk dedicated server, we found that the disk usage for the domain in the plesk control panel was overused. When checked from SSH the actual disk usage showed very low. The problem here was due to stats not getting updated for this particular domain.
To [...]]]></description>
			<content:encoded><![CDATA[<p>While working on a <a href="http://supportfacility.com/blog/cpanel/mailbox-quota-shown-wrong-on-cpanel/">quota</a> issue for a domain on a <a href="http://supportfacility.com/blog/category/plesk/">plesk</a> dedicated server, we found that the disk usage for the domain in the plesk control panel was overused. When checked from <a href="http://supportfacility.com/blog/install/secure-ssh-root-access/">SSH</a> the actual disk usage showed very low. The problem here was due to stats not getting updated for this particular domain.</p>
<p>To get this issue fix, you need to update the statistic logs for this domain on the plesk.</p>
<p>First of all login in to the server by the root access, use the below command to update the statistics for all the domains on the server.</p>
<pre><code>/usr/local/psa/admin/sbin/statistics</code></pre>
<p>Later, we updated the stats for the domain by the below command:</p>
<pre><code>/usr/local/psa/admin/sbin/statistics --calculate-one --domain-name=domain.com</code></pre>
<p>This fixed the statistics issue, as well as everything in the plesk control panel for <a href="http://supportfacility.com/blog/cpanel/disk-usage-on-cpanel-server/">disk usage</a> shows fine now for the domain.</p>
<p>That&#8217;s it!</p>
<p><strong>This article is released by <a href="http://www.supportfacility.com/" target="_blank">SupportFacility.Com</a> — the leaders in providing outsourced technical support, live chat support &amp; help desk support for web hosts. Interested ? Opt for a <a href="../../hosting-support-facility-riskfree-trial.php" target="_blank">trial</a> now.</strong></p>
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		</item>
		<item>
		<title>Exim error on a cPanel server &#8211; host lookup did not complete</title>
		<link>http://supportfacility.com/blog/general/exim-error-on-a-cpanel-server-host-lookup-did-not-complete/</link>
		<comments>http://supportfacility.com/blog/general/exim-error-on-a-cpanel-server-host-lookup-did-not-complete/#comments</comments>
		<pubDate>Wed, 23 Sep 2009 13:41:16 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://supportfacility.com/blog/?p=98</guid>
		<description><![CDATA[On a shared cPanel web server, we came around below error:
some-email@gmail.com cannot be resolved at this time: host lookup did not complete
So while troubleshooting this error, we found that the problem was in /etc/resolv.conf
There were invalid IPs there, just changing them the right ones fixed the problem for us.
Hope this helps guys who come around [...]]]></description>
			<content:encoded><![CDATA[<p>On a shared cPanel web server, we came around below error:</p>
<pre><code>some-email@gmail.com cannot be resolved at this time: host lookup did not complete</code></pre>
<p>So while troubleshooting this error, we found that the problem was in <strong>/etc/resolv.conf</strong></p>
<p>There were invalid IPs there, just changing them the right ones fixed the problem for us.</p>
<p>Hope this helps guys who come around this error. If anyone has come around such error and have a different way to fix it – you can reply here with your solution!</p>
<p><strong>This article is released by <a href="http://www.supportfacility.com/" target="_blank">SupportFacility.Com</a> — the leaders in providing outsourced technical support, live chat support &amp; help desk support for web hosts. Interested ? Opt for a <a href="../../hosting-support-facility-riskfree-trial.php" target="_blank">trial</a> now.</strong></p>
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some-email@gmail.com cannot be resolved at this time: host lookup did not complete
So while troubleshooting this error, we found that the problem was in /etc[..] - http://supportfacility.com/blog/general/exim-error-on-a-cpanel-server-host-lookup-did-not-complete/" target="_blank" rel="nofollow" title="Array">Array</a></li><li class="damn-sexy-scriptstyle"><a href="http://scriptandstyle.com/submit?url=http://supportfacility.com/blog/general/exim-error-on-a-cpanel-server-host-lookup-did-not-complete/&amp;title=Exim+error+on+a+cPanel+server+%26%238211%3B+host+lookup+did+not+complete" target="_blank" rel="nofollow" title="Array">Array</a></li><li class="damn-sexy-blinklist"><a href="http://www.blinklist.com/index.php?Action=Blink/addblink.php&amp;Url=http://supportfacility.com/blog/general/exim-error-on-a-cpanel-server-host-lookup-did-not-complete/&amp;Title=Exim+error+on+a+cPanel+server+%26%238211%3B+host+lookup+did+not+complete" target="_blank" rel="nofollow" title="Array">Array</a></li><li class="damn-sexy-delicious"><a 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