Support Facility’s dedicated plan is for dedicated server owners, who really need to have support online round the clock and always reachable who will also contact your dedicated server provider for server reboot if required. We cover help desk support, remote dedicated server management along with basic security with a best response time to the tickets which are placed on your help desk by your customers.

Highlights

Help desk support   Unlimited ticket support We will use your help desk for support Escalate tickets to proper departments     Server optimization   Apache IIS Mail servers Database servers Other services     Datacenter communication   Contact DC for server reboots For hardware issues if any.

Remote server management   Basic server administration Server tweaks     Basic security   Firewall installation Configurations in firewall Block brute force attacks     Quick response   Acknowledge your clients on tickets quickly. Gather information from clients to get issue resolved quickly.

There is a limit of 200 domains per server with our dedicated plan.